3540890 - Service Order is in Status In Process even though the Items were Delivered and Invoiced

The Service Order is in Status In Process even though the Items were Delivered and Invoiced.

The Delivery Status and the Invoice Status of the Items are in status In Process.

SAP Business ByDesign

1. Navigate to the Service Orders work center.
2. Select the Service Order Processing view.
3. Open Service Order XYZ (XYZ represents the ID of the Service Order).
4. The Status is In Process.
5. Navigate to the Service and Spare Parts tab.
6. Select Line Item XX (XX represents the line item number).
7. In the Details section under the General tab you can see that the Delivery Status is In Process and Invoice Status is In Process.

You expect the Status to be Completed since the items were fully delivered via the Service Confirmation and the Service Confirmation was fully invoiced and the Invoice is in Status Released.

The Service Order is not completed because the Service Confirmation was released with the option Without Order Completion. This means that the execution has to be manually completed in the Service Order.

1. Navigate to the Service Orders work center.
2. Select the Service Order Processing view.
3. Open Service Order XYZ (XYZ represents the ID of the Service Order).
4. You can either Complete the execution by either clicking on the Submit button and the Complete Service Execution option.
5. Or you navigate to the Service and Spare Parts tab.
6. Select Line Item XX (XX represents the line item number).
7. Click on the Complete Execution button.

If the Complete Execution button is not active you need to check if an Execution Block is maintained in the General tab and the Main Information sub tab of the Service Order. 

In this case you need to remove the Execution Block to complete the execution. 

You can follow the steps in KBA 3490832 - Execution Block in Service Order is Not Editable

KBA 3490832 - Execution Block in Service Order is Not Editable

Service Orders, Execution Block, Credit Limit, Complete Execution, Service Order Processing, Service Confirmation, Invoice, Check Credit Limit, Complete Service Execution, read only, not editable, Delivery Block, Status; Completed, In Process, wrong status,  , KBA , AP-SLO-SO , Sales Order , Problem