SAP Knowledge Base Article - Public

3540894 - Data Source on Ticket Attachments

Symptom

You are looking for a data source or report which would give you the attachments of tickets.

Environment

SAP Cloud for Customer

Resolution

There is currently no standard data source / report which will show ticket attachments. However, you can make use of the Library feature:

  • Go to the work center Library and select the view Attachments.
  • Show all attachments.
  • Go to the Advanced Filter.
  • In the Object field, you can choose "Tickets" from the drop down. Run the query with this filter.

See Also

KBA 3371608 - How to do Attachment Extraction from SAP Cloud for Customer

Keywords

tickets, service, attachment, data source, report , KBA , LOD-CRM-SRP , Service Request Processing , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions