SAP Knowledge Base Article - Preview

3541711 - Error: 'The database logon information for this report is either incomplete or incorrect.' in Crystal Reports view and schedule

Symptom

  • In view and schedule workflow below error is observed.

"The database logon information for this report is either incomplete or incorrect..."

  • View and refresh in Crystal reports designer client tool works fine
  • Error is observed in BI Launchpad and CMC
  • Error can also be on reports specific to particular DSN


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Environment

  • SAP BusinessObjects Business Intelligence platform 4.x

Product

SAP BusinessObjects Business Intelligence platform all versions

Keywords

database, logon, incomplete, incorrect, crystal, report, schedule, view, DSN, failed, decrypt , KBA , BI-BIP-SRV , CMS / Auditing issues (excl. 3rd Party Authentication) , BI-RA-CR , Crystal Reports designer or Business View Manager , BI-BIP-PUB , Publishing and scheduling in InfoView/BI launch pad , BI-BIP-CRS-FUN , Admin, Viewing & Scheduling Reports , Problem

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