SAP Knowledge Base Article - Public

3541759 - 2H 2024 - Generative AI Incorrectly Displays Czech Diacritics in Compensation Insight

Symptom

  • After activating the generative AI feature and using it for Compensation Insight on People Profile in Czech language, the output does not display correct diacritics.
  • All Czech characters such as "ě š č ř ž ý á í é" are displayed as question marks.

Environment

SAP SuccessFactors Employee Central 2411 (2H2024)

Reproducing the Issue

  1. Switch the language of the login user to Czech.
  2. Navigate to the People Profile of any employee who has Compensation Information.
  3. Search for the "Informace o odměňování" (Compensation Information) section.
  4. Click on "Vygenerovat přehledy" (Generate insight) button besides the portlet.
  5. The output will be broken, displaying Czech characters as question marks.

Cause

Known Error.

Resolution

Engineering have confirmed that this defect will be resolved in Preview environments via the scheduled patch on November 19th, 2024 and will be resolved in Production environments on November 21st, 2024 via patch deployment [Patch number: 2411p5].

See Also

Keywords

Generative AI, Compensation Insight, Czech language, diacritics, incorrect display, question marks, SAP SuccessFactors, patch 2411p5. , KBA , LOD-SF-EC-CMP-UI , History or MSS UI , LOD-SF-EC-CMP , Compensation Information & One-Time Bonus , LOD-SF-PLT-GAI , Enabling Generative AI in SuccessFactors , Known Error

Product

SAP SuccessFactors Employee Central 2411 ; SAP SuccessFactors Platform all versions