SAP Knowledge Base Article - Public

3541771 - 2H2024 - [DC30] New Feature 'External Candidate Authentication Using SAP Customer Data Cloud' Unavailable - Recruiting Management

Symptom

The settings for 'External Candidate Authentication Using SAP Customer Data Cloud' are not found in DC30 instances.

  • Manage Recruiting Settings > Career Site Authentication using SAP Customer Data Cloud > Initiate Setup and Candidate Data Migration for SAP Customer Data Cloud setting
  • Manage Recruiting Settings > Career Site Authentication using SAP Customer Data Cloud > Enable SAP Customer Data Cloud based Authentication for External Candidates

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Go to Manage Recruiting Settings.
  2. Unable to find the feature switch.
  • Manage Recruiting Settings > Career Site Authentication using SAP Customer Data Cloud > Initiate Setup and Candidate Data Migration for SAP Customer Data Cloud setting
  • Manage Recruiting Settings > Career Site Authentication using SAP Customer Data Cloud > Enable SAP Customer Data Cloud based Authentication for External Candidates

Cause

To Create Gigya sites in China data center, there is a requirement for explicit configuration separate than all other data centers like Europe and US. The site creation and provisioning fails with invalid Data center error for China DC.

Resolution

The fix for this issue has been deployed with the patch [H2 2024 P9] (Preview: December 17th; Production: December 19th). However, the feature is not available yet as necessary configurations for the enablement need to be completed. 

Currently, the Product Engineering team is collaborating with the SAP Customer Data Cloud (Gigya) team to update the configurations.

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See Also

Keywords

RCM, CDC, Gigya, Candidate, Authentication, SAP Customer Data Cloud, KI2411, RCM-145624 , KBA , LOD-SF-RCM-CAN , General Candidate Issues (not Offers, not Profiles) , Known Error

Product

SAP SuccessFactors Recruiting 2411