Symptom
Service order (with External Service Item) is released with a service confirmation auto-created. Then, the service confirmation is cancelled. When recreating service confirmation manually, error message appears: "Can’t perform action. Please try again later".
Environment
SAP S/4HANA Cloud Public Edition
Resolution
For the "External Service" scenario, it is necessary to recreate the service item when re-creating service confirmation. This is because service confirmation for such items cannot be manually created. Instead, service confirmation is created automatically.
Keywords
SAP S/4HANA Cloud Public Edition, Service Order, Service Confirmation, Cancel, Recreate, Error, Released, Completed, External Service Scenario, Perform Action, Try Again Later , KBA , CRM-S4-SRV-SVO-2CL , S4CRM: Service Order (Public Cloud) , Problem