SAP Knowledge Base Article - Public

3542077 - Issue with custom help text for multiattachmentselection fields on Offer Approvals

Symptom

Custom Help Text configured on multiattachmentselection fields on the Offer Detail, do not show the text configured.

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Go to a Candidates Application
  2. Click Take Action → Offer Approval
  3. See that attachment fields have the Custom Help Text icon (Question mark icon)
  4. Click the question mark which should show the help text for that field
  5. The text doesn't appear

Resolution

This is a known issue that our Engineering Team have investigated. The Fix for this issue will be deployed in H1 2025 Release.

The dates are;

Preview: April 14th 2025
Production: May 16th 2025

See Also

RCM-145330

Keywords

Document, attachment, standalone, ot visible, empty. , KBA , LOD-SF-RCM-CAO , Candidate Offers, Offer Letters , Known Error

Product

SAP SuccessFactors Recruiting all versions