3542221 - Custom Party Handling During Equipment(Registered Product) and Functional Location Replication

We have provided the following Value Mapping definition for equipment replication in order to map S/4Hana parties to corresponding ones in Sales & Service Cloud V2.

• Registered Product Custom Party Type
• Functional Location Custom Party Type

These values mapping above needs to be maintained for all standard and custom party roles involved in the process

You have already mapped Employee Responsible/Custom Party code in the new value mapping for Registered Product Custom Party type, however the same is not getting saved in the system. The inbound message ID contains the party code for employee responsible/any other custom party, the employee/ corresponding account or contact is also available in the system but the same is not populated under Involved Parties in Registered Product UI (the same might happens for Functional Location).

• SAP Sales & Service Cloud V2 Integration with SAP S4HANA
• SAP Sales & Service Cloud V2 Integration with SAP ERP

After replicate Functional Location or Registered Product along with Custom Parties to Sales Cloud Version 2,

1. Go to Functional Location / Registered Product screen
2. Search by the respective Functional Location ID replicated
3. Under Involved Parties - the custom party is missing / employee responsible is missing on header level

Along with Registered Product custom party type, the value mapping for Partner Number Type needs to be maintained. Partner number type is needed to correctly find the internal ID of the employee/account/contact in the system.

1. Go to Settings
2. Search for Value Mapping 
3. Ensure you have already maintained the respective Registered Product Custom Party Type codes and/or Functional Location Custom Party Type codes(for both standard + custom roles)
4. Create a new Value Mapping for Partner Number Type
5. Map the corresponding external value for Employee Party/Account / Contact used in S4 (e.g. VW )
6. Save and resend the equipment. 

This is applicable for both Equipment and Functional Location replication.

Once the employee responsible is correctly populated in integration message, the employee responsible should be a part of involved party of registered product.