SAP Knowledge Base Article - Public

3542678 - Error "Connectivity with Document Information Extraction Service Instance: Connection fails." after activtating scope item 4X9

Symptom

The Scope item 4X9 is activated but prerequisite check run for intelligent scenario SO_AUTO_EXTRACTION fails with the error message: "Connectivity with Document Information Extraction Service Instance: Connection fails".

Environment

SAP S/4HANA Cloud Public Edition

Cause

Incorrect configuration

Resolution

Ensure that the following steps from the setup instructions have been followed:

Setting Up Create Sales Orders from Unstructured Data (4X9)

2.2 Deploying Intelligent Scenario in SAP S/4HANA Cloud

  1. Open the Intelligent Scenario Management app (business role SAP_BR_ANALYTICS_SPECIALIST), and search
    for intelligent scenario SO_AUTO_EXTRACTION.
  2. Within the intelligent scenario, choose the default version.
  3. On the Deployments tab, activate the default deployment for all.

Keywords

4X9, Connectivity with Document Information Extraction Service Instance: Connection fails, Connection fails, Sales, Sales Order extraction, extraction, S/4HANA Cloud, public cloud, public, cloud, edition, SAP_COM_1129  , KBA , SD-SLS-IMP-DOX-2CL , Sales Document Creation Based on Unstructured Data (PubC) , Problem

Product

SAP S/4HANA Cloud Public Edition all versions