SAP Knowledge Base Article - Public

3542721 - Application Error in Biographical Information on Latest People Profile “Looks like something went wrong. Please try again. If the issue persists, contact your system administrator.” – 2411

Symptom

  • An application error is displayed when accessing the Biographical Information on the latest People Profile in SAP SuccessFactors Employee Central.
  • The error message displayed is: "Looks like something went wrong. Please try again. If the issue persists, contact your system administrator."
  • The issue affects all employees, preventing them from viewing the Biographical Information.

Environment

Success Factors Employee Profile 2411

Reproducing the Issue

  1. Navigate to People Profile of any user.
  2. Select Personal Data.
  3. The error message "Looks like something went wrong. Please try again. If the issue persists, contact your system administrator." is displayed in the Biographical Information section.

Cause

The issue is caused when the 'attachment-id' field in the Biographical Information section is set as mandatory.

Resolution

Set the 'attachment-id' field to non-mandatory in the BCUI.

The Engineering team plan to implement permanent fix for this in 1H2025, details on the same can be found under ECT-245967.

Keywords

SAP SuccessFactors, ECT-245967, Employee Central, People Profile, Biographical Information, Application Error, attachment-id, mandatory field,  2411.KI2411 , KBA , LOD-SF-EP-FPP , People Profile - Full Profile , LOD-SF-EC-BCI , Manage Business Configuration (BCUI) & Data Models (XML) , Known Error

Product

SAP SuccessFactors Employee Central 2411