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SAP Knowledge Base Article - PreviewSymptom
- Users encounter intermittent issues when refreshing workbooks in SAP Analysis for Office, edition for SAP Analytics Cloud.
- A live connection is used on the SAC system to access Bex queries.
- Users can connect and create workbooks, but sometimes, they are unable to refresh these workbooks.
- An error message is received when the issue occurs: "Analysis couldn’t retrieve system information for data source '[name] General Query: Purchasing [name]'. Please check if the live data connection to system name is properly configured in your SAP Analytics Cloud tenant
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Environment
SAP Analytics Cloud, add-in for Microsoft Office
Product
SAP Analytics Cloud all versions
Keywords
SAP Analytics Cloud, Analysis for Office, Workbook Refresh, Live Connection, PRD200, Bex Queries, Intermittent Issue, Error Message, Data Source, ID-114201. , KBA , LOD-ANA-OF-XLA , SAP Analytics Cloud, add-in for Microsoft Office , Problem
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