SAP Knowledge Base Article - Public

3542752 - Application error when updating record in Custom MDF Portlet in People Profile

Symptom

When trying to edit a record in a custom MDF portlet, the application error pops up: "An application error occurred. Please try again later, or notify support (with the error information of errorId=XXXXXXXXXX, timestamp=XXXXXXXXXX, and the version information from the current screen) if the issue keeps occurring."

Environment

SAP SuccessFactors HCM Suite

Reproducing the Issue

  1. Go to People Profile
  2. Edit a custom MDF portlet
  3. Hit save and see the application error

Cause

Resolution

The solution of this issue is currently under investigation. Please follow this KBA for updates.

Workaround: 

When updating the record, please select the the effective date to be the same as the previous record date (example: If the existing record has effective date as November 15th, select the effectiveDate for the update as Novemebr 15h as well), 

Keywords

SAP SuccessFactors, Application Error, MDF Record, People Profile, Add Record, sf, INC9828499, WEF-160549 , KBA , LOD-SF-MDF-OBJ , Object Definition & Field Related Issues , Problem

Product

SAP SuccessFactors Platform all versions