Symptom
When trying to edit a record in a custom MDF portlet, the application error pops up: "An application error occurred. Please try again later, or notify support (with the error information of errorId=XXXXXXXXXX, timestamp=XXXXXXXXXX, and the version information from the current screen) if the issue keeps occurring."
Environment
SAP SuccessFactors HCM Suite
Reproducing the Issue
- Go to People Profile
- Edit a custom MDF portlet
- Hit save and see the application error
Cause
Resolution
The solution of this issue is currently under investigation. Please follow this KBA for updates.
Workaround:
When updating the record, please select the the effective date to be the same as the previous record date (example: If the existing record has effective date as November 15th, select the effectiveDate for the update as Novemebr 15h as well),
Keywords
SAP SuccessFactors, Application Error, MDF Record, People Profile, Add Record, sf, INC9828499, WEF-160549 , KBA , LOD-SF-MDF-OBJ , Object Definition & Field Related Issues , Problem