SAP Knowledge Base Article - Public

3542829 - Action search for "Go to benefits" reloads the page to employee people profile instead of benefits page-2H 2024

Symptom

In Full People Profile, when attempting to access "Go to Benefits" through the Action Search, the page reloads instead of redirecting to the Benefits page.

Environment

SAP SuccessFactors Employee Profile

Reproducing the Issue

  1. Log in to your SF instance.
  2. Go to Company System and logo settings and enable Full People Profile.
  3. Use the Action Search to find "Go to Benefits".
  4. Instead of being redirected to the Benefits Page, the page reloads to the employee profile.

Cause

This issue was caused due to a defect in 2H 2024 release.

Resolution

  • Engineering team confirmed that issue will be fixed with 1H 2025 release.

WORKAROUND: Disable the Full People Profile - PPX setting in the Company System and logo settings.

Keywords

KI2411, b2411, INC10133984, Employee Profile, Benefits Page, Global Benefits, Benefits, Full People Profile, Action Search, Go to Benefits, page reload, Benefits enabled instance, Company System and Logo Settings.   
  
  
  
  
  
  
  
  
  
  
, KBA , LOD-SF-EP-FPP , People Profile - Full Profile , Known Error

Product

SAP SuccessFactors Employee Central 2411