SAP Knowledge Base Article - Public

3543027 - Sales Order being Credit Blocked although Credit Limit is not Exceeded - SAP S/4HANA Cloud Public Edition

Symptom

Credit limit of amount xxxx has been set for credit segment &1 of business partner A. When this credit limit is not exceeded for this business partner, the sales order is still blocked by credit check, with following messages:

"Credit segment &2 of partner A
Credit limit 0.00 exceeded by zzzz
Credit segment &1 of partner A"

Environment

SAP S/4HANA Cloud Public Edition

Cause

The root cause lies in configuration activity "Create Credit Segments (ID: 102104)".

Resolution

  1. Navigate to the configuration activity "Create Credit Segments (ID: 102104)".
  2. Select "On Segment Level Only" for the "Credit Check" field.
  3. Save the changes and retest the scenario.

Keywords

Credit limit, SAP S/4HANA Cloud Public Edition, Sales Order, Credit Check, Create Credit Segments, Configuration Activity, Segment Level Only, 102104 , KBA , SD-BF-CM-2CL , Credit Management (Public Cloud) , Problem

Product

SAP S/4HANA Cloud Public Edition all versions ; SAP S/4HANA Cloud all versions