SAP Knowledge Base Article - Preview

3543065 - Best practices when creating support users in BTP

Symptom

  • SAP Support has asked to create a user in BTP for troubleshooting, but compliance, local policies and regulations need to be followed.
  • SAP Cloud Identity Services is being used as a proxy to a corporate Identity Provider (IdP), and there is a need to keep corporate users separate from support users.


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Environment

  • SAP BTP, Cloud Foundry runtime and environment
  • SAP Cloud Identity Services

Product

Identity Authentication 1.0 ; SAP BTP, Cloud Foundry runtime and environment 1.0

Keywords

Support User, Support User access, BTP Access, BTP Support User, Support Access, SAP Access, Support Account, Support Account Access, Support Global Account Access, Support Subaccount Access, Support GA Access, Support SA Access, Support Application Access, Support Cockpit Access, General User, Generic User, Default IDP User, Shared Support User, BTP User, System Access, BTP System Access, Best Practice , KBA , BC-CP , SAP Cloud Platform , How To

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