3543075 - [Known Issue] I-9 translator/preparer signature task not accessible from HP tile - Onboarding

When translator/preparer is necessary for I-9, the section 1 e-signature task is not able to be completed from Home Page tile.

Translator/Preparer signature task is only available if open the task from To-do bar. 

SAP SuccessFactors Onboarding

1. Login or proxy as impacted user
2. Open HP tile of completes e-Signature for I-9 section 1 task
3. Click to Sign
4. A pop-up displays indicating the form has been signed successfully > click on "OK" 
5. Form still shows "Pending" & "Submit" button is still not available
6. If open e-signature task from To-do bar, will see Translator/Preparer signature task is pending

Known issue.

Permanent fix:

• This issue will be corrected in the 1H 2025 (b2505) Release
• Release dates can be found on  SAP SuccessFactors Product Release & Road Map Information

Workaround:

Complete translator/preparer signature task via To-do bar.

SAP, SuccessFactors, Onboarding, I-9, e-Signature, translator, preparer, to-do, home page tile, not visible, OBX-31709 , KBA , LOD-SF-OBX-I9 , i9 Compliance Form , LOD-SF-OBX , Onboarding 2.0 , Bug Filed