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SAP Knowledge Base Article - PublicSymptom
How to update the Time field on a Case using API.
Environment
SAP Sales Cloud and SAP Service Cloud Version 2
Resolution
When updating a time field on a Case via API Post request, you need to format the time field with Z at the end to signify it is UTC time e.g "reportedOn":"2024-10-27T00:00:00.000Z" .
You also must adapt the time so that it will appear correctly on the UI. When it is displayed on the UI a time conversion is done via your browser time settings. e.g UTC+1 will add one hour to the time sent in the payload.
Keywords
Time, Payload, Case, UTC , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , How To
Product
SAP Sales Cloud and SAP Service Cloud Version 2 1.0
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