3543402 - Hyperlink is not added to Campaign Content in preview block

When a hyperlink is added to a Campaign Content without pressing the enter key, the change is not reflected in the preview and thus not saved. The preview shows the change and can be saved only after adding a hyperlink and pressing enter afterwards.

SAP Cloud for Customer

1. Go to Sales Campaigns > Content.
2. Open the desired Content.
3. Go to Design tab > click on edit.
4. Click on edit in the HTML template on the left side.
5. On the right side, click anywhere in the editable screen (do NOT press enter) and add a hyperlink.
6. To add a hyperlink, just click on Insert and write, for example, 'google.com' and insert.
7. See the hyperlink is shown on the right side, but is not showing on the left side in the preview block.
8. Click save - it will not save the hyperlink added.
9. Now go back and go to Design facet again.
10. Click on edit in the header.
11. Click on edit in the template on the left side.
12. On the right side, click anywhere in the editable screen and add a hyperlink (press ENTER after adding a hyperlink).
13. See the hyperlink is shown in both right and left side.
14. Click save > the hyperlink is saved correctly.

This is a delay to authenticate the hyperlink within the latest versions from the browsers. After a few seconds (or a minute) the hyperlink will be automatically shown. If users perform any action (as pressing enter, space, etc), it will also add the hyperlink automatically in preview block. 

On Google Chrome, version 130.0.6723.117 will have this delay. And for Microsoft Edge, version 130.0.2849.68 will also have this delay for adding the hyperlink.

Users should perform any action (as pressing enter) to have the hyperlink added in preview block, or wait a few seconds. 

link, URL, preview box, not displaying, not displayed, not shown , KBA , LOD-CRM-MKT-CAM , Campaigns , Problem