Symptom
Multiple options of phone numbers with in profile like Home, Work, Cell etc. and only Office and Mobile appears under Call in Profile Spotlight.
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental
Environment
SAP SuccessFactors Employee Profile: Spotlight
Reproducing the Issue
- Add multiple phone numbers in Contact Information -> Phone Information.
- Notice that in Spotlight -> Call section only have Office and Mobile is showing.
- Delete the Mobile (Cell) option from Contact Information -> Phone Information.
- Notice that in Spotlight -> Call section only Office is showing.
Cause
Spotlight -> Call option numbers are coming from User Data File and thus, only Office and Mobile are showing.
Resolution
Please raise an enhancement request by following KBA 2090228 on "How to submit an enhancement request" to change the design.
See Also
2090228 - How to submit enhancement ideas for SAP SuccessFactors Products
Keywords
People Profile, Phone number function, spotlight, office, mobile, call, cell, UDF, home, work, contact information, phone information, 2H2024, KI2411, b2411 , KBA , LOD-SF-EP-PPP , People Profile - Preview , LOD-SF-EP-SPP , People Profile - Spotlight , LOD-SF-EP , People Profile , LOD-SF-EP-FPP , People Profile - Full Profile , Product Enhancement
Product
Attachments
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