SAP Knowledge Base Article - Public

3543455 - Issue with Phone Number Function in Latest People Profile Spotlight - 2H 2024

Symptom

Multiple options of phone numbers with in profile like Home, Work, Cell etc. and only Office and Mobile appears under Call in Profile Spotlight.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental

Environment

SAP SuccessFactors Employee Profile: Spotlight

Reproducing the Issue

  1. Add multiple phone numbers in Contact Information -> Phone Information.
  2. Notice that in Spotlight -> Call section only have Office and Mobile is showing.
  3. Delete the Mobile (Cell) option from Contact Information -> Phone Information.
  4. Notice that in Spotlight -> Call section only Office is showing.

Cause

Spotlight -> Call option numbers are coming from User Data File and thus, only Office and Mobile are showing.

Resolution

Please raise an enhancement request by following KBA 2090228 on "How to submit an enhancement request" to change the design.

See Also

2090228 - How to submit enhancement ideas for SAP SuccessFactors Products

Keywords

People Profile, Phone number function, spotlight, office, mobile, call, cell, UDF, home, work, contact information, phone information, 2H2024, KI2411, b2411  , KBA , LOD-SF-EP-PPP , People Profile - Preview , LOD-SF-EP-SPP , People Profile - Spotlight , LOD-SF-EP , People Profile , LOD-SF-EP-FPP , People Profile - Full Profile , Product Enhancement

Product

SAP SuccessFactors Employee Central 2411

Attachments

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