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SAP Knowledge Base Article - PreviewSymptom
The standard service category field does not provide an option to sort service categories based on frequency of use in the Service Category Field OVS window.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer core applications all versions
Keywords
Service Category, Sorting, Ticket, Frequency, C4C , KBA , LOD-CRM-SRP , Service Request Processing , Problem
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