3543928 - Unable to set Last Name field as non-mandatory on Individual Customer/Contacts creation screen

It is desired to set 'Last Name' field as non-mandatory on Individual Customer or Contacts creation screen.

It was also noticed there is an option available in Adaptation Mode. But even after unchecking the 'Set as mandatory' option for 'Last Name' field, it remains set as mandatory.

SAP Cloud for Customer

1. Go to Customers > Individual Customers.
2. Click on new.
3. See Last Name field is mandatory.
4. Go to Adaptation Mode > right-click on the field.
5. On Overview tab, uncheck the Set as Mandatory.
6. Close Adaptation.
7. Notice the field remains mandatory.

The 'Last Name' field is a mandatory field by default on Individual Customers and Contacts quick create view and cannot be changed via adaptation mode.

This is the expected system behavior.

KBA , LOD-CRM-ACC-PRI , Private Account (Customers) , LOD-CRM-CON , Contact , Problem