Symptom
When creating new over-the-counter sale, error "Item 10: Insufficient Stock for the Product. (KBA: 3516764)" triggered but there is sufficient available stock of this product in the ship-from location.
Environment
SAP Business ByDesign
Reproducing the Issue
- Go to work center Over-the-Counter Sales, open common task New Over-the-Counter Sale.
- Maintain ABC for Ship-From Location, DEF for Product ID, error triggered: Item 10: Insufficient Stock for the Product. (KBA: 3516764)
- Check in Stock Overview, there is sufficient stock of product DEF in location ABC.
Cause
System only checks the available stock of product DEF in the specific logistics area with logistics use "Over The Counter Stock" under location ABC (Only one 'Over the counter' usage is permitted per site), and won't consider available stock of product DEF in other logistics areas.
Since there is no available stock of product DEF in the logistics area with logistics use "Over The Counter Stock", error triggered.
Resolution
Please ensure there is sufficient stock of product DEF in the logistics area with logistics use "Over The Counter Stock".
See Also
KBA: 3516764 - Over-the-Counter Sales Inconsistent With the Error: Item XX: Insufficient Stock for the Product
Keywords
Over-the-Counter Sale, Insufficient Stock , KBA , AP-CI-CI , Customer Invoice , Problem