SAP Knowledge Base Article - Public

3544055 - Absence Request Is Not Working via Joule or Error in Mobile App while selecting picklist

Symptom

  • When selecting a custom picklist while applying for leave via the mobile application, an error message "Querying non-secured entities is not supported" is displayed.
  • Submitting absence request via Joule shows error "Oops, something went wrong. How about trying something different?"

Environment

SAP SuccessFactors Employee Central - Time Off Mobile

Reproducing the Issue

  1. Login to Mobile App.
  2. Request Time off.
  3. Select the time type and date.
  4. Click on the custom picklist field.
  5. It shows the error: Querying non-secured entities is not supported.

Cause

This is an expected behavior

Resolution

  • Product Management has confirmed that this is expected error when 'Employee Time' object is not secured.
  • The Employee Time object must be set to secured as 'Yes'.
  • In particular, for using the time off in Mobile app, it is crucial to mandatory to set the Employee Time object, especially if Picklist is being used.
  • Refer handbook for the permissions required to be provided to employees: Permissions for User Interfaces in Time Off
  • NOTE: This can also cause Joule related to absence request to not function properly.

See Also

Mobile Time Off Features | SAP Help Portal

Permissions for User Interfaces in Time Off

Keywords

2H2024, 2411, INC10167582, Picklist, Querying non-secured entities is not supported, time off, mobile, joule, INC25454055, Both source and reference object definitions are NOT secured, Oops, something went wrong, How about trying something different , KBA , LOD-SF-EC-TIM-MOB , Time Mobile , LOD-SF-EC-TIM , Time Off , Problem

Product

SAP SuccessFactors Employee Central 2411