3544095 - 2H 2024 Release Issue - Error "empty perPersonUuid" received when trying to route 360 form when form is launched with uploaded participant list

When External participants are added on the 360 form via upload to Participant List in the Launch Form Tool, the form cannot be routed to the Evaluation Step from the Route Form Tool. It throws the below error:
“route form failed: Exception caught: Exception caught: empty perPersonUuid”.

SAP SuccessFactors 360 Review

1. Login to instance a launch a new 360 form for subject user with Participant list uploaded.
   
   
   
   
   
   
2. After Form launch, go to Admin Center >Route Form Tool and try to route the form to Evaluation Step.
   
   
3. You will notice the same error appears for the same:
   “route form failed: Exception caught: Exception caught: empty perPersonUuid”
   
   
   
   

This error with Route Form Tool, only occurs when the participants are uploaded via Launch Form Tool. If the participant is added manually on the 360 Form, this issue does not occur.

This is a known issue identified in 2H 2024 release on our end.

The fix for this issue is planned to be deployed with the patch b2411p9 which is scheduled to be applied on 17-Dec-24 in Preview Instances and on 19-Dec-24 in Production Instances.

For patch timelines, please review SAP SuccessFactors Patches Knowledge Base.

Currently we have the following workaround available for this issue:
1) Remove the external user which userId is in email format in the Rater List of the 360 Review Form.
2) Re-add the external user by Add Participants dialog 

• SAP SuccessFactors Product Release & Road Map Information
• SAP SuccessFactors Patches Knowledge Base
• KB Article 2171560 - How to be notified of new or updated SAP Notes or KBAs

KI2411, MTR-9671, 360 forms, upload participant list, empty perPersonUuid , KBA , LOD-SF-MTR-SCH , Form Schedulers and Launches , Known Error