3544301 - Activation of Mass E-Mail Functionality for SAP Cloud for Customer

This KBA explains the process to activate Mass Email Functionality for the given tenant.

SAP Cloud for Customer (C4C)

Set Up and Activate DKIM

Add the following public DKIM key to your Domain Name System (DNS) for every sub-domain you want to use as sender domain.

1. Create three CNAME entries for each sender sub-domain of your DNS with the following structure:

• c4c-busi-myxxxxxx-1._domainkey.[ subdomain ].[ domain ].[ tld ]
• c4c-busi-myxxxxxx-2._domainkey.[ subdomain ].[ domain ].[ tld ]
• c4c-busi-myxxxxxx-3._domainkey.[ subdomain ].[ domain ].[ tld ]

In the example below, this would be:

• c4c-busi-myxxxxxx-1._domainkey.news.example.com
• c4c-busi-myxxxxxx-2._domainkey.news.example.com
• c4c-busi-myxxxxxx-3._domainkey.news.example.com

Tip: Best practices for e-mail mass sending processes recommend to create a sub-domain as sender domain and not use your main domain. For example, if your company Example has main domain example.com, create a sub-domain, such as news.example.com. Your sender address will then be, for example, marketing@news.example.com.

2. Insert the following values for each of the above CNAME records for your sub-domain into your DNS:

• c4c-busi-myxxxxxx-1.c4cdkim.crm.ondemand.com
• c4c-busi-myxxxxxx-2.c4cdkim.crm.ondemand.com
• c4c-busi-myxxxxxx-3.c4cdkim.crm.ondemand.com

Note: The myxxxxxx part in the CNAME records and values should be replaced by the my id in the URL of the tenant.

For example, if the tenant URL is my123456.crm.ondemand.com, the first CNAME record should be c4c-busi-my123456-1._domainkey.news.example.com. The value of the first CNAME record should be c4c-busi-my123456-1.c4cdkim.crm.ondemand.com.

3. For the next steps prepare answers for the following questions:

• For which mailing type: Alarm, news or update?
• Are the recipients customers, partners or interested people?
• How many e-mails do you plan to send per month?
• How many e-mails do you plan to send at a time?

4. Create an incident for SAP to activate DKIM-based sending for your sub-domain, as described in the fine-tune activity. For more information about this activity, go to E-Mail and Fax Settings  activation of Mass E-Mail.

Note:

After completing the settings in the DNS please validate it in both external tool:

Use the tool: https://dkimcore.org/tools/

Use the tool: https://dnschecker.org

Selector: c4c-busi-my12345-1  

Domain: XXXXXXX.com

For the first CNAME record this tool will turn green signal. Whereas for 2nd and 3rd record this tool will show error which is an expected behavior. But it is mandatory to maintain 3CNAME record for each domain.

Once CNAME entries created, please share the entries in text format, for DKIM profile activation.

 

To proceed with the profile activation for Mass Email Functionality please share us the below inputs:

• Sort of emails to be sent (mailing type)- 

• Recipient Type: 

• Message volumes per month: 

• How many e-mails do you plan to send at a time? 

• Sending for tenant:

• Subdomain: 

Mass email, bulk email, DKIM, CNAME, Campaign, Domain , KBA , LOD-CRM-ADM , Administration UI , Problem

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions