3544355 - Class registration and withdrawal notifications are being sent several times

Users are receiving several SystemEnrollmentNotification and SystemUnenrollmentNotification emails for the same class. It seems the system is delivering one notification for each segment of the class. For example: if a class has 3 segments/slots, each user receives 3 "Registration notification" emails when registering into the class, and also receives 3 "Withdrawal notification" upon unenrollment.

SAP SuccessFactors Learning

1. Log into HCM > navigate to the Learning module >
2. Enroll into a class > notice that instead of one 'Registration notification', several are delivered >
3. The same happens upon when the user gets removed from the class: the user receives several 'Withdrawal notifications' >
4. However, when executing the Email Summary Audit Report, each notification is shown only once.

Our Engineering team has investigated the scenario and the patch is scheduled to be applied within the b2411p9 release version, as per the schedule available at SAP SuccessFactors - Patch Details. Please set this KBA as favorite in order to be notified on future updates to this document, as per 2171560.

Workaround:

• Enabling 'Send Vcalendar attachments as Calendar Invite' in System Administration > Configuration > Global Application Settings > Mail tab can avoid the issue.

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