SAP Knowledge Base Article - Public

3544376 - Contents with multiple SCORM 1.2 contents not completed on first attempt

Symptom

  • After the 2H 2024 release, users are reporting that when they complete a specific course and click the 'Exit' button to complete it, they are taken back to the start and lose all progress.
  • If the course is completed a second time, the course completion is successfully recorded.

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. Complete a course with multiple SCORM 1.2 contents in different folders >
  2. Click the 'Exit' button to complete the course >
  3. Observe that the user is taken back to the start and loses all progress.

Resolution

Our Learning Engineering team is currently investigating this situation. Please, set this KBA as a favorite (star icon on the top right corner) to receive updates on it.  

Check the KBA 2171560 to understand how to get notified when a KBA is created/updated.

Keywords

learning, course, completion, exit, button, progress, loss, 2H, 2024, release, 2411, environment , KBA , LOD-SF-LMS-CNT , Content , LOD-SF-LMS , Learning Management System , LOD-SF-LMS-ITE , Items , Bug Filed

Product

SAP SuccessFactors Learning 2411