SAP Knowledge Base Article - Preview

3544419 - Restricting Access to Specific Case Types in Service Cloud

Symptom

  • Your business has a requirement to limit access of a specific case type in the system, to users from certain business roles or Org unit.
  • Setting restriction by assigning a business unit to the case type, but all units could both display and create the specified case type.


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Environment

Case Management for SAP Sales/Service Cloud

Keywords

Case Type, Business Unit, Access Restriction, Service Organization, Party Schema, SAP Sales Cloud, SAP Service Cloud, Case Management, Role Activation, Case Type Restriction, Access Restriction, Service Organization, SAP Service Cloud, Business Unit, Party Schema, Case Management  , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , Problem

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