3544768 - Error on using Update in Internal Hire Workflow - SAP SuccessFactors Onboarding

• An issue arises when attempting to update any data (e.g., FTE / recurring pay component) in the Onboarding 2.0 internal hire workflow.
• An error message is displayed when trying to make changes to the data in the workflow.
• The error message indicates an application error and provides an error ID and timestamp.

SAP SuccessFactors Onboarding

1. Proxy as the workflow approval user.
2. Navigate to 'Approvals' on the home page and select the Internal Hire.
3. Scroll to the bottom of the request and select the 'Update' button.
4. Try to update any field and attempt to save.
5. Error received

The solution of this issue is currently under investigation with engineering. Please follow this KBA for updates.

WORKAROUND:

1. Approval the workflow for internal hire
2. Perform updates after workflow approval in data review

Internal Hire Workflow, Data Update, Error Message, Application Error, Workflow Approval, Approvals, Update Button, fingerprint=14560e0ac8f07967416d598573a19f4279f5c8da, INC9986990, OBX-36405 , KBA , LOD-SF-OBX-XBD , Crossboarding , Problem