3544785 - Internal Error Occurs On Requesting Leave in SAP SuccessFactors Mobile App - 2H 2024

• Users are unable to apply annual leave using the SAP SuccessFactors Mobile application.
• The issue is observed on both Android and iOS platforms.
• The issue does not occur when applying the same leave via a browser.

"All the images from this instance are from our internal test instances, any resemblance with real environments are mere coincidence"

• SAP SuccessFactors Employee Central
• SAP SuccessFactors Employee Central Time Management Mobile

1. Sign in to the SAP SuccessFactors Mobile application.
2. Attempt to apply for annual leave.
3. getting the below error :

,,Failed to send data. Please try again later''

• Navigate to Configure Object Definition -> Employee Time.
• The below fields should not be maintained with any conditions:
  • timeType
  • startDate
  • endDate
  • startTime
  • endTime
  • displayQuantity
  • comment
    
• Example:
  • 
• Please remove the conditions(if maintained) for these fields.

KI2411, 2H 2024, SAP SuccessFactors, Mobile application, Annual leave, Leave management, Android, iOS, 2H  2411, condition, internal error, Failed to send date. Please try again later, INC10193186 , KBA , LOD-SF-EC-TIM-MOB , Time Mobile , Bug Filed