SAP Knowledge Base Article - Public

3544823 - Unable to Apply Leave In Time Off Mobile Application - 2H 2024

Symptom

  • 'Requesting' field is not updated correctly on selecting the start date and end date (if there was a take rule configured, that particular error/warning message would trigger as well due to this)
  • An error message displayed always: "Please enter a start time and an end time that fall within the flexible bandwidth" OR "Please enter a start time and an end time that fall within the planned working time "

Environment

SAP SuccessFactors Employee Central - Time Off

Reproducing the Issue

  1. In Mobile App -> Request Time off
  2. Select a Time Type
  3. Change the Start Date and end date:
    Issue 1: The Requesting field (hours/days) is displayed with incorrect value (if there was a take rule configured, that particular error/warning message would trigger as well due to this)
    Issue 2:  Error "Please enter a start time and an end time that fall within the flexible bandwidth" OR "Please enter a start time and an end time that fall within the planned working time

Resolution

  • The issue will be fixed via mobile patch release which is available by 6th Dec 2024.
  • Please update the SuccessFactors app to version 13.0.2 once the update is available.

Keywords

KI2411, 2H 2024, time off, mobile, requesting, SAP SuccessFactors, Time Tracking, Mobile Application, Leave Application, Time Off, Error Message, Warning Message, Information Message, Please enter a start time and an end time that fall within the flexible bandwidth, Please enter a start time and an end time that fall within the planned working time, INC10197181, MOB-92849 , KBA , LOD-SF-EC-TIM-MOB , Time Mobile , Known Error

Product

SAP SuccessFactors Employee Central 2411