SAP Knowledge Base Article - Public

3544823 - Unable to Apply Leave In Time Off Mobile Application - 2H 2024

Symptom

  • 'Requesting' field is not updated correctly on selecting the start date and end date (if there was a take rule configured, that particular error/warning message would trigger as well due to this)
  • An error message displayed always: "Please enter a start time and an end time that fall within the flexible bandwidth" OR "Please enter a start time and an end time that fall within the planned working time "

Environment

SAP SuccessFactors Employee Central - Time Off

Reproducing the Issue

  1. In Mobile App -> Request Time off
  2. Select a Time Type
  3. Change the Start Date and end date:
    Issue 1: The Requesting field (hours/days) is displayed with incorrect value (if there was a take rule configured, that particular error/warning message would trigger as well due to this)
    Issue 2:  Error "Please enter a start time and an end time that fall within the flexible bandwidth" OR "Please enter a start time and an end time that fall within the planned working time

Resolution

  • Our engineering team is currently working on this issue.
  • Once we have further information on the investigation and cause of this issue, this KBA will be updated.
  • Click on star to bookmark this article to receive updates about this issue. For more information about updates from subscribed KBAs, you can refer to the KB Article 2171560 - How to be notified of new or updated SAP Notes or KBAs.

Keywords

KI2411, 2H 2024, time off, mobile, requesting, SAP SuccessFactors, Time Tracking, Mobile Application, Leave Application, Time Off, Error Message, Warning Message, Information Message, Please enter a start time and an end time that fall within the flexible bandwidth, Please enter a start time and an end time that fall within the planned working time, INC10197181 , KBA , LOD-SF-EC-TIM-MOB , Time Mobile , Known Error

Product

SAP SuccessFactors Employee Central 2411