Symptom
Recruiters are unable to see the contents of the emails sent by another recruiter in the correspondence of a candidate application when viewing from the latest applicant workbench.
Environment
SAP SuccessFactors Recruiting Management
Reproducing the Issue
- A recruiter sends a manual email to a candidate on a job requisition.
- A second recruiter attempts to view the email but is unable to see the email details.
Resolution
The engineering team will be delivering a code fix for this issue
The Release Dates are as follows
Preview: 13th of October
Production: 14th of November
After the release, we kindly ask that you re-test the issue
Keywords
Recruiter, view, email, content, candidate, correspondence, manual email, message, blank, job requisition, activity , KBA , LOD-SF-RCM-APP , Applicants and Job Applications , Problem
SAP Knowledge Base Article - Public