Symptom
Customer created filters as administrator in adaptation, and assigned them to respective business roles, nevertheless, most of the filters are not visible under queries, when creating a new custom card from home page.
Environment
SAP Cloud for Customer
Reproducing the Issue
- Go to home page.
- Edit it and create a new custom card.
- Choose type "Quick links".
- Notice that, under "Queries", all queries are not listed there.
Cause
The query is being controlled by page layout, not the master layout, this is currently a limitation for page layout scenarios.
- Note: It is not possible to see the hidden queries from the master layout in the dropdown.
- Restriction: It is not possible to see any queries from the page layout.
Reference: Help portal
Resolution
It is possible to follow the below steps as a workaround:
- Make sure to not assign any page layout to the business role and let all the queries be visible.
- On homepage screen, create a quick link tile, with any query created by a key user. The quick link tile will be created on the homepage.
- If desired, it is possible to apply the page layout for the business role and hide the query based on that. Homepage tile should still be available for usage after performing this change.
Keywords
Home page; filters; queries; link; type; administrator; adaptation; create; edit; assign; business role; custom; card. , KBA , LOD-CRM-HOM , Home Page , Product Enhancement