SAP Knowledge Base Article - Public

3544989 - Queries Are Missing In Custom Card Creation From Home Page

Symptom

Customer created filters as administrator in adaptation, and assigned them to respective business roles, nevertheless, most of the filters are not visible under queries, when creating a new custom card from home page. 

Environment

SAP Cloud for Customer 

Reproducing the Issue

  1. Go to home page.
  2. Edit it and create a new custom card.
  3. Choose type "Quick links".
  4. Notice that, under "Queries", all queries are not listed there.

Cause

The query is being controlled by page layout, not the master layout, this is currently a limitation for page layout scenarios.

  • Note: It is not possible to see the hidden queries from the master layout in the dropdown.
  • Restriction: It is not possible to see any queries from the page layout.

Reference: Help portal

Resolution

It is possible to follow the below steps as a workaround:

  1. Make sure to not assign any page layout to the business role and let all the queries be visible.
  2. On homepage screen, create a quick link tile, with any query created by a key user. The quick link tile will be created on the homepage.
  3. If desired, it is possible to apply the page layout for the business role and hide the query based on that. Homepage tile should still be available for usage after performing this change.

Keywords

Home page; filters; queries; link; type; administrator; adaptation; create; edit; assign; business role; custom; card. , KBA , LOD-CRM-HOM , Home Page , Product Enhancement

Product

SAP Cloud for Customer core applications 2411