SAP Knowledge Base Article - Public

3545016 - Error "Sales Employee does not exist in master data" occurs for Lead

Symptom

When opening a Lead, error message "Please enter another party ID. Sales Employee X (X) does not exist in master data." appears, where "X (X)" is the related name or number maintained for the Sales Employee party role.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Navigate to Sales > Leads.
  2. Open the desired Lead ID.
  3. When opening the Lead, error message "Please enter another party ID. Sales Employee X (X) does not exist in master data." occurs.

Cause

When accessing the section "Sales & Marketing Team" (please enable via adaptation mode if not visible), it is possible to see a row for Sales Employee without user assigned. This empty row is causing the error message.  

Resolution

If it is not possible to maintain a user there, then this row needs to be deleted.

Keywords

KBA , LOD-CRM-LM , Lead Management , Problem

Product

SAP Cloud for Customer core applications all versions