Symptom
When opening a Lead, error message "Please enter another party ID. Sales Employee X (X) does not exist in master data." appears, where "X (X)" is the related name or number maintained for the Sales Employee party role.
Environment
SAP Cloud for Customer
Reproducing the Issue
- Navigate to Sales > Leads.
- Open the desired Lead ID.
- When opening the Lead, error message "Please enter another party ID. Sales Employee X (X) does not exist in master data." occurs.
Cause
When accessing the section "Sales & Marketing Team" (please enable via adaptation mode if not visible), it is possible to see a row for Sales Employee without user assigned. This empty row is causing the error message.
Resolution
If it is not possible to maintain a user there, then this row needs to be deleted.
Keywords
KBA , LOD-CRM-LM , Lead Management , Problem
Product
SAP Cloud for Customer core applications all versions