3545024 - OData Will Create But Not Send Email Record

Customer creates a email record via OData and expects it to be sent.  

SAP Cloud for Customer

1. Post an email via OData.
2. Check that it is created, but not sent.

By using OData POST the system will perform the creation of e-mail activities in C4C only, meaning, these actions will be just a register of received e-mail and not actually have one being sent out.

To achieve this, then a BO action must be triggered here, which can be achieved through a PDI logic.

OData in this scenario is only meant for creation of e-mail activities in C4C. In this case, if email needs to be sent, then "Send" BO action must be triggered here otherwise, it will just create the activity without triggering an outbound e-mail. 

It is possible to access our Influence Portal and suggest an improvement in this scenario if you believe it could best serve your business purposes: https://influence.sap.com/sap/ino/#/campaign/1868

Help portal

Post; create; email; odata; send; activity; outbound.  , KBA , LOD-CRM-INT-API , OData API (C4C Only) , Product Enhancement