SAP Knowledge Base Article - Public

3545040 - Issue with Display of Chinese Characters in Document Preview in Edge

Symptom

While using Edge, Chinese characters are not displayed when preview. The issue does not occur when using other browsers or PDF viewers.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Login the tenant in Edge.
  2. Open any document including Chinese characters.
  3. Click Preview.

Cause

Resolution

Ensure that Adobe Acrobat is installed. If not, download and install Adobe Acrobat in the local PC. Then, install the Adobe Acrobat extension in Edge. Adobe Acrobat extension for Microsoft Edge can be download and installed by Adobe Acrobat: PDF edit, convert, sign tools - Microsoft Edge Addons. 

Keywords

Edge, Chinese characters, missing, document preview, Adobe Acrobat extension , KBA , AP-RC-OUT , Output Management , Problem

Product

SAP Business ByDesign all versions