Symptom
When clicking the Microsoft Teams Chat option from the People profile, it does not open the individual's MS Teams chat window. Instead, it opens a blank "New Chat" window in MS Teams.
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."
Environment
SAP SuccessFactors HCM
Reproducing the Issue
- Log in to the SAP SuccessFactors instance.
- Navigate to any user's profile and select the Microsoft Teams Chat option.
- Observe that the MS Teams app opens with an empty chat window.
Cause
The user does not have a valid email address. From the screenshot above, the email is sfadmin@bestrunsap.com which does not have a valid email address on MS Teams.
Resolution
Ensure that the user has a valid email address for MS Teams when using the Microsoft Teams Chat function on the People Profile.
See Also
Keywords
Microsoft Teams, SAP SuccessFactors Platform, Chat Option, People Profile, Blank Chat Window, Valid Email Address. empty, blank, LOD-SF-EAS-WRK, people profile, ms teams, chat, integration,work tech configuration, , KBA , LOD-SF-EAS-WRK , Collaboration and Work Tech , Problem
Product
Attachments
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