SAP Knowledge Base Article - Public

3545092 - Microsoft Teams Chat Option from People Profile Opens Blank Chat Window in MS Teams

Symptom

When clicking the Microsoft Teams Chat option from the People profile, it does not open the individual's MS Teams chat window. Instead, it opens a blank "New Chat" window in MS Teams.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP SuccessFactors HCM

Reproducing the Issue

  1. Log in to the SAP SuccessFactors instance.
  2. Navigate to any user's profile and select the Microsoft Teams Chat option.
  3. Observe that the MS Teams app opens with an empty chat window.

Cause

The user does not have a valid email address. From the screenshot above, the email is sfadmin@bestrunsap.com which does not have a valid email address on MS Teams. 

Resolution

Ensure that the user has a valid email address for MS Teams when using the Microsoft Teams Chat function on the People Profile. 

See Also

Using Microsoft Teams Chat from SAP SuccessFactors

Keywords

Microsoft Teams, SAP SuccessFactors Platform, Chat Option, People Profile, Blank Chat Window, Valid Email Address. empty, blank, LOD-SF-EAS-WRK, people profile, ms teams, chat, integration,work tech configuration,  , KBA , LOD-SF-EAS-WRK , Collaboration and Work Tech , Problem

Product

SAP SuccessFactors Platform all versions

Attachments

Pasted image.png
Pasted image.png