SAP Knowledge Base Article - Public

3545117 - Change License Type in User Subscription View from Classic License Model to Simple License Model

Symptom

User Requesting to change license model from Old license module to new License module

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to Service Control Workcenter
  2. Go to User Subscription view
  3. Notice the License Model

Cause

After 2102 release, the License Model has been changed by SAP.

Resolution

If Purchased License Materials by User are in Old License model which is Classic License Model and if user is expecting to change License view to Simple License Model that is New license model.

This cannot be changed directly from SAP Support, since it is not the original source.

The respective CEE or AE should reach out to the Cloud Fulfillment Team via an IT Direct Ticket and request that they change the Entitlement Materials to New License Model (SIMPLE) on the CRM side as needed.

See Also

Refer KBA :3317209 - User Subscription Shows no Subscription | SAP Knowledge Base Articl

Keywords

Change License Model , KBA , SRD-CC-CI-CCS , ByD Service Control Center , Problem

Product

SAP Business ByDesign all versions