SAP Knowledge Base Article - Public

3545182 - Internal Error in Onboarding Dashboard related to 2H 2024 Enhancements - Onboarding

Symptom

Internal error is encountered when accessing the Onboarding Dashboard.

Environment

SAP SuccessFactors Onboarding

  



Reproducing the Issue

  1. Access the Onboarding Dashboard.
  2. An internal error message pops up.
  3. The user is able to close the error message and continue with the Onboarding process, but the error keeps popping up when accessing the Onboarding Dashboard.

Cause

Fields which could be configured as Adapt Filters on the Onboarding Dashboard are not enabled in the Manage Business Configuration.

  • jobInfo.division
  • jobInfo.department
  • jobInfo.location

There are some enhancements to the Onboarding Dashboard in 2H 2024 release:

  • The Onboarding Dashboard displayed the following existing filters: New Hire, Start Date (From), Start Date (To), Hiring Manager, New Hire Type, Process Tasks, Task Status, Process Status;
  • In addition to the list of existing filters, you can select and add the following three filters from the Adapt Filters dialog: Location, Department, Division.

Resolution

Enable the following fields in Manage Business Configuration:

  • jobInfo.division
  • jobInfo.department
  • jobInfo.location

See Also

Enhancements to Onboarding Dashboard

Keywords

Onboarding, Dashboard, Internal Error, Division, job information_division, manage business configuration, ConfigurationProviderNewImpl, ONB2ValueListsController , KBA , LOD-SF-OBX-DBD , Dashboard , Problem

Product

SAP SuccessFactors Onboarding all versions