SAP Knowledge Base Article - Public

3545342 - Auto Logon check box gets reset Client Side Outlook Add-In

Symptom

Auto Logon check box in the Client Side Outlook Add-In gets regularly reset.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to Outlook
  2. Click on "Log On" in Client Side Add-In
  3. Enable Check Box "Remember my user name and password" and "Auto Logon"
  4. Click on Logon
  5. Perform Actions with the Add-In
  6. Log Off
  7. Check Boxes are not Enabled any more

Cause

If both checkboxes ("Remember my username and Password" and "Auto Logon") are selected, the user will automatically be logged into the Add-in upon reopening Outlook after logging in and closing it. However, clicking the "Logoff" button within the Add-in will disable the "Auto Logon" option. 

Resolution

This is the system expected behavior.

Keywords

Auto Logon, Outlook, Client Side, Add-In,  , KBA , LOD-CRM-GW-OUT , Outlook , Problem

Product

SAP Cloud for Customer core applications 2411