3545490 - Price Agreement button does not work during Service Contract creation.

• The Price Agreement button is unresponsive during the creation of a service contract.
• No error message or log entry is generated when the issue occurs.

SAP S/4HANA Cloud Public Edition

1. 1. Open the Manage Service Contracts application tile in SAP.

   2. Click Create and maintain the following entries:

      • Description: Enter a description.
      • Sold-to-Party: Select a customer from the available list.

   3. If the Partner Selection dialog box appears, select a contact person and proceed.

   4. Enter the following details in the contract header:

      • Contract Start: Set the desired start date (e.g., the first day of the current month).
      • Contract End: Set the desired end date (e.g., the same day in the following year).

   5. Navigate to the Items section and perform the following actions:

      • In the Product ID column, enter a valid product ID (e.g., SRV_01) and press Enter.
      • In the Quantity column, enter a valid quantity (e.g., 1) and press Enter.

   6. Navigate to the Price Agreement section.

   7. Click Add.

   Result: No action occurs when the Add button is clicked.

Missing Business Roles.

Add Business Role CUSTOMER_SRVC_MGR to User.

SAP S/4HANA Cloud Public Edition, Cloud, S/4HANA, CUSTOMER_SRVC_MGR, Business Role, Service Contracts, Manage Service Contracts, Price Agreement, Sold-to-Party, Business Roles , KBA , CRM-S4-SRV-CTR-2CL , S4CRM: Service Contract (Public Cloud) , Problem

SAP S/4HANA Cloud Public Edition all versions ; SAP S/4HANA Cloud all versions