SAP Knowledge Base Article - Public

3545513 - Team View > When a user is searched, the “Needs Attention” and “Send Reminder” are gone

Symptom

Learning user side, in the "Team View" area, when a user is searched, the “Needs Attention” and “Send Reminder” entries are gone.

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. Learning user side > ILX is on >
  2. Go to Dashboards > Team View >
  3. Without searching for any user, the "Needs Attention" and "Send Reminder" options are visible >
  4. When a user who has both entries available is searched, both options disappear.

Resolution

Our Learning Engineering team is working on the fix of this situation and it's currently targeted to be delivered with the 2505 system version. Please, set this KBA as a favorite (star icon on the top right corner) to receive updates on it. Additional details are available in the following link: Product Release & Road Map Information

Check the KBA 2171560 to understand how to get notified when a KBA is created/updated. 

Keywords

learning, ilx, manager, team, view, button, option, needs, attention, send, reminder, gone, search, missing, disappear, LRN-189606, KI2411 , KBA , LOD-SF-LMS-ILX , Integrated Learning Experience , LOD-SF-LMS-USR , User Entity , LOD-SF-LMS , Learning Management System , Known Error

Product

SAP SuccessFactors Learning 2411