Symptom
The 'Send Reminder' feature in the 360 form is not sending emails, this issue is happening in the TIH-enabled instance.
Environment
SAP SuccessFactors 360 Review
Reproducing the Issue
- The Send Reminder Email Notifications are enabled in E-mail Notification Templates Settings.
- Open any 360 form and navigate to the summary view. Click either the "Send Reminder to All" button or the "Send Reminder" button for individual participants.
- The raters do not receive the emails.
Cause
This is a known issue, it happens in the TIH-enabled instance.
Resolution
This issue is scheduled to be fixed by the patch in 2411p8 (10-Dec-2024 Preview, 12-Dec-2024 Production).
For patch timelines, please review SAP SuccessFactors Patches Knowledge Base.
See Also
- SAP SuccessFactors Product Release & Road Map Information
- SAP SuccessFactors Patches Knowledge Base
- KB Article 2171560 - How to be notified of new or updated SAP Notes or KBAs
- 2086642 - Send Reminder Email Notifications - 360 Multi-Rater
Keywords
MTR-9672, 360 form, Send Reminder to All, Send reminder, email, MTR, multi-rater, multi, rater, participant, external, internal, document, notification, template, trigger, send, configuration, button , KBA , LOD-SF-MTR-EML , Emails and Notifications , Known Error