SAP Knowledge Base Article - Public

3545698 - The 'Send Reminder' feature in the 360 form is not sending emails in the TIH-enabled instance.

Symptom

The 'Send Reminder' feature in the 360 form is not sending emails, this issue is happening in the TIH-enabled instance.

Environment

SAP SuccessFactors 360 Review

Reproducing the Issue

  1. The Send Reminder Email Notifications are enabled in E-mail Notification Templates Settings. 
  2. Open any 360 form and navigate to the summary view. Click either the "Send Reminder to All" button or the "Send Reminder" button for individual participants.
  3. The raters do not receive the emails.

Cause

This is a known issue, it happens in the TIH-enabled instance.

Resolution

This issue is scheduled to be fixed by the patch in 2411p8 (10-Dec-2024 Preview, 12-Dec-2024 Production). 

For patch timelines, please review SAP SuccessFactors Patches Knowledge Base. 

See Also

Keywords

MTR-9672, 360 form, Send Reminder to All, Send reminder, email, MTR, multi-rater, multi, rater, participant, external, internal, document, notification, template, trigger, send, configuration, button  , KBA , LOD-SF-MTR-EML , Emails and Notifications , Known Error

Product

SAP SuccessFactors Performance & Goals 2411