SAP Knowledge Base Article - Public

3545734 - User Name Format Changed in LMS > Class > Registration tab after 2405 release

Symptom

  • The user name format in SAP SuccessFactors Learning has unexpectedly changed from Last Name → First Name to First Name → Last Name in some locales.
  • Previously all users' name format are controlled by label ID format.FirstName.LastName. 
  • The issue only impacts the users who have PERSONG_GUID synced to LMS.

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. Open the Learning Management System (LMS) interface.
  2. Search for a specific Class ID > Click on the Registration tab.
  3. Observe that the user name is displayed in the First Name → Last Name order despite that the label value of label format.FirstName.LastName is changed to \{1\}\{0\}

Cause

This is due to General Display Name feature is automatically enabled after 2H 2024 release.

Resolution

  • If General Display Name feature is enabled in BizX, LMS will take the name format defined in General Display Name.
  • If General Display Name feature is not enabled in BizX, LMS will take the name format defined in label ID 'label format.FirstName.LastName.' 
  • Please note that General Display Name will be upgraded universally after 1H2025 release.

See Also

3511176 - General Display Name Enablement and Opt Out in Second Half 2024 

Keywords

SAP SuccessFactors Learning, User Name Format, Display name, Japanese Locale, LMS UI, Unexpected Change, Lastname, Firstname, General Display Name , KBA , LOD-SF-LMS-SCH , Class - Scheduled Offerings , Problem

Product

SAP SuccessFactors Learning 2405 ; SAP SuccessFactors Learning 2411