SAP Knowledge Base Article - Public

3545795 - Issue with Automatic Closure of Single On-Time Delivery Line Items in Sales Order

Symptom

Confirmation Update Run (scheduled to run every day) does not close automatically after the first delivery attempt (Partially delivered) of the sales order.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to Sales Orders Work Center
  2. Select Sales Orders View
  3. Search for a specific order ID
  4. Edit the order and view all details
  5. Navigate to the Items tab
  6. Observe that for all items in item level, the delivery rule is set to 'Single on-time delivery'
  7. Sales Order is partially delivered

Cause

  • The Confirmation Update Run reorganizes the confirmations to reallocate the available quantity to the customer demand selected for the update run. In the first step, the confirmations for each customer demand selected are reset, and
  • The second step, each customer demand selected is confirmed again based on the product availability check settings made for the products.

For more details refer the document link: https://help.sap.com/docs/SAP_BUSINESS_BYDESIGN/2754875d2d2a403f95e58a41a9c7d6de/2ce1bff2722d1014a2a294d2f3ea9b92.html?locale=en-US

Resolution

This is expected behavior.

See Also

Keywords

Single on-time delivery, line items, automatic closure, Confirmation Update Run, sales order, delivery rule, item level. , KBA , AP-CR-CR , Customer Requirement , Problem

Product

SAP Business ByDesign all versions