SAP Knowledge Base Article - Public

3546120 - Permission Group update delay for External Users

Symptom

 

  • The external users are added to the dynamic group after a very long delay and due to this they are unable to login. 
  • When we manually run the HRIS sync Job the issue is fixed. 

 

Environment

SAP SuccessFactors Onboarding

Cause

 

  • The HRIS sync is automatically triggered after NHDR step which implicitly updates the user tables. This HRIS sync by default does not sync custom fields.  

 

Resolution

  • To allow custom field to sync we need to enable the toggle 'OBX_HrisSync_EnableSyncWithUserSave_1678420311' 

Keywords

Dynamic group, permission group, external user, External user permission group, onboarding , KBA , LOD-SF-OBX-EC , Integration EC - MPH, Hire , Problem

Product

SAP SuccessFactors Onboarding all versions