Symptom
- The external users are added to the dynamic group after a very long delay and due to this they are unable to login.
- When we manually run the HRIS sync Job the issue is fixed.
Environment
SAP SuccessFactors Onboarding
Cause
- The HRIS sync is automatically triggered after NHDR step which implicitly updates the user tables. This HRIS sync by default does not sync custom fields.
Resolution
- To allow custom field to sync we need to enable the toggle switch from the backend with the help of operation team.
- Please reach out SAP onboarding team support to execute the script.
For Support Engineer, Please see internal memo for more information.
Keywords
Dynamic group, permission group, external user, External user permission group, onboarding , KBA , LOD-SF-OBX-EC , Integration EC - MPH, Hire , Problem
Product
SAP SuccessFactors Onboarding all versions
SAP Knowledge Base Article - Public