SAP Knowledge Base Article - Public

3546120 - Permission Group update delay for External Users

Symptom

 

  • The external users are added to the dynamic group after a very long delay and due to this they are unable to login. 
  • When we manually run the HRIS sync Job the issue is fixed. 

 

Environment

SAP SuccessFactors Onboarding

Cause

 

  • The HRIS sync is automatically triggered after NHDR step which implicitly updates the user tables. This HRIS sync by default does not sync custom fields.  

 

Resolution

  • To allow custom field to sync we need to enable the toggle switch from the backend with the help of operation team.
  • Please reach out SAP onboarding team support to execute the script.

For Support Engineer, Please see internal memo for more information.

Keywords

Dynamic group, permission group, external user, External user permission group, onboarding , KBA , LOD-SF-OBX-EC , Integration EC - MPH, Hire , Problem

Product

SAP SuccessFactors Onboarding all versions