SAP Knowledge Base Article - Public

3546308 - Usage by Client type /Device type in Usage Statistics Report

Symptom

You want to understand about the Usage by Client type /Device type details which are captured in Usage and Response Time Statistics reports

Environment

Cloud for Customer

Reproducing the Issue

  • Login to Tenant
  • Go to Administrator work center
  • Navigate to General Settings and then to Usage and Response Time Statistics
  • View Usage Statistics
  • Here you could see Key performance indicator, Usage by Date ,Usage by Client type /Device type and other details

Cause

The Usage by Client type /Device type stacked bar chart shows the number of logged-in activities by client or device type

Resolution

For each client, the related device type is indicated. A heat map is presented for Usage by Client and Device.

  • Client Types include SMARTPHONE, CUSTOMEROD, and C4COUTLOOK (Access from the Outlook add-in for SAP Cloud for Customer)

  • Device Types include iPhone, iPad, Default (Desktop or Laptop), Windows Touch

See Also

https://help.sap.com/docs/sap-cloud-for-customer/sap-cloud-for-customer-set-up-guide/usage-statistics?locale=en-US

Keywords

KBA , AP-RC-ANA , C4C, ByD, Travel: Analytics Tools & Frameworks , Problem

Product

SAP Cloud for Customer add-ins all versions