SAP Knowledge Base Article - Public

3546569 - Kanban Card displays same Contract Name/description for all contracts

Symptom

The description of the first contract is displayed on all the other contracts in the Kanban Card

Environment

SAP Cloud for Customer.

Reproducing the Issue

  1. Go Home Work Center.
  2. Expand the "Contracts" Kanban.
  3. Notice that every card/contract has same description.

Cause

  1. Contract ID and Name are combined into a single display field. 
  2. Even though both “ID” and “Name” are added together, the system will prioritize and display only the first part of the field. As a result, while the IDs are correctly differentiated, the names appear the same across all contracts. Ideally in first line of the tile, we show one value and not combined value. 

Resolution

We do not support combined display field setup.

We recommend configuring the ID and Name as two separate display fields to avoid this issue. This adjustment should resolve the inconsistent display across the Kanban cards. 

Keywords

Kanban card,C4C. , KBA , AP-RC-UIF-RT , UI Framework Runtime , Problem

Product

SAP Cloud for Customer core applications 2411