SAP Knowledge Base Article - Public

3546652 - Problem with preview document in tab Document Generation Templates

Symptom

The document generation template should be accessible to administrators, regardless of visibility permissions restricted to specific countries. 

Environment

SAP CPQ Sales Cloud.

Reproducing the Issue

  1. Go to Setup 
  2. Document Generation Template
  3. Edit Test visibility permission 2 and Test visibility permission
    1.  For Test visibility permission 2 : visibility permission condition is: [EQ](<*CTX ( Visitor.Country )*>,Austria)
    2. For Test visibility permission: visibility permission condition is: [EQ](<*CTX ( Visitor.Country )*>,Germany)
  4. Preview document with quote number 
  5. The condition is triggered even being the admin not able to preview Test visibility permission 2 as country is set to Austria and admin country region is Germany.

Cause

This is a bug in the system.

Resolution

The issue is tentatively scheduled to be fixed in 2502 release.

Keywords

Preview document, template, document generation, visibility permissions, country, countries. , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , Problem

Product

SAP CPQ all versions