SAP Knowledge Base Article - Public

3546803 - [Onboarding] Release OBX- 28010 - Enhancements to Personal Data Collection Page for New Hires Not Working For Payment Information

Symptom

After completing the Personal Data Collection step, when onboardee clicks on Payment Information section, no data available for the section.

Environment

SAP SuccessFactors Onboarding.

Reproducing the Issue

Enable the Release Feature Enhancements to Personal Data Collection Page for New Hires | SAP Help Portal

  • Login as Onboardee
  • Complete the Personal Data Collection Step.
  • After completion, click on Payment Information section to view the submitted information.
  • No Data available for the Payment Information

Cause

The release feature only supported for HRIS elements, It is not supported for MDF or custom MDF objects.

Resolution

It is a release feature of 2H 2024 where onboardee post completion of Personal Data Collection step, can only view the data for HRIS-elements such as Personal Information, Biographical Information, National Id Information, Contact Information, Dependents and Emergency Contacts, etc.

The feature is currently not supported for MDF or custom MDF objects.

See Also

Enhancements to Personal Data Collection Page for New Hires

Keywords

Personal Data Collection, OBX- 28010, 2H 2024, Onboarding Journey, Checklist, Payment Information, MDF objects, HRIS elements , KBA , LOD-SF-OBX-PDC , Personal Data Collection , Problem

Product

SAP SuccessFactors HCM Core all versions