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SAP Knowledge Base Article - PublicSymptom
After completing the Personal Data Collection step, when onboardee clicks on Payment Information section, no data available for the section.
Environment
SAP SuccessFactors Onboarding.
Reproducing the Issue
Enable the Release Feature Enhancements to Personal Data Collection Page for New Hires | SAP Help Portal
- Login as Onboardee
- Complete the Personal Data Collection Step.
- After completion, click on Payment Information section to view the submitted information.
- No Data available for the Payment Information
Cause
The release feature only supported for HRIS elements, It is not supported for MDF or custom MDF objects.
Resolution
It is a release feature of 2H 2024 where onboardee post completion of Personal Data Collection step, can only view the data for HRIS-elements such as Personal Information, Biographical Information, National Id Information, Contact Information, Dependents and Emergency Contacts, etc.
The feature is currently not supported for MDF or custom MDF objects.
See Also
Keywords
Personal Data Collection, OBX- 28010, 2H 2024, Onboarding Journey, Checklist, Payment Information, MDF objects, HRIS elements , KBA , LOD-SF-OBX-PDC , Personal Data Collection , Problem
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